Versatile Cloud Communications meet the voice and collaboration needs of today's fast-paced, growing companies. The ability to be tightly customized makes this an ideal solution that fits the individual requirements of a business.
Bicom Systems provides a full-featured, business communications system that is ideal for a business with a single site or an enterprise with hundreds of offices. The unparalleled flexibility of Bicom Systems allows a customer to use their choice of VoIP endpoints or supplement their existing premises infrastructure for a phased transition to the Cloud.
Bicom Systems communicates over your solid, High Speed Internet connection. This saves money because monthly costs for dedicated, hard-wired phone lines can be eliminated. Redundant links can also be set up over secondary internet connections for added stability.
Features
ACD—Call Distribution
Address Book
Auto Attendant with scheduling
Busy Lamp Field
Call Accounting, reporting, call trace and alerts
Call Center
Call Park
Call Record
Chat
Conference Call
Conference Bridge
Dashboard with Presence, Click to Call
e911
Fax Delivery to Email
Hot Desk
Instant Messaging
Music on Hold
Screen Pop
SMS Text
Video Call
Voice Mail Delivery to Email
Voice Paging
Web-based Management Portal
GloCom, a Mobile Unified Communications application designed to provide business users with a set of features and benefits capable of transforming your company’s communications system into a real powerhouse. It is available on Google Android and Apple iOS.
Benefits
Cost reductions by replacing expensive analog lines and PRIs
Disaster recovery solution—perfect to supplement existing infrastructure
Efficiency—time savings apps may be added to mobile phone or computer
Simple administration—does not require a trained tech to make changes
Simple setup and deployment—does not require complicated VPNs or PBX
Versatile—use with present phone equipment, new equipment or a blend
Software Integrations
Outlook
Salesforce
Sugar CRM
Hardware Integrations
Compatible with SIP endpoints, including Grandstream, Polycom and Yealink
Pre-engineered to integrate with Avaya, Cisco and NEC premises communication platforms
Desktop client is compatible with Mac, Windows and most tablets
Mobile client is compatible with iPhone and Android
Unlimited Calling
Your plan includes all local and domestic long distance calling.
Customized Greeting
Create unique welcome, after hours and holiday greetings for your callers.
Ring Groups
Enable an entire team to efficiently distribute calls within specific departments.
Mobility
Work on the move and keep the time loss as low as possible.
Powerful Messaging
Improve customer service and efficiency by enabling SMS Text for your business phone number or toll free number.
Analytics
Analytics and dashboards connect directly to your phone system and log everything that happens on each call, from the moment it starts to the second it ends.
Connect Locations with a Single Phone System
Allow coworkers and customers to communicate seamlessly, regardless of location.
Voicemail to Email Transcription
Voicemail messages are converted into text, then sent via email with the actual audio message attached.
Easy Administration
Control all moves, adds or changes through the administration portal.