As a Healthcare provider, you will benefit from our vast offering of technologies and services designed for your unique environment. Our experience allows us to custom tailor a solution to meet your needs, automate processes and allow you to provide attentive care to your patients.
Solutions and applications include:
Phone and Unified Communications
Transform the way you conduct business by creating a seamless engagement experience for your patients and employees. Regardless of their locations, devices or applications, users can have telephony, messaging, conferencing, Contact Center, video, and Unified Communications—all in a flexible platform.
Enhance patient experience and engagement with intelligent call routing handled by advanced Contact Center applications. Useful statistical reporting and real time monitoring allows managers to optimize staff scheduling and respond effectively to fluctuations in call volume to reduce caller wait times.
Medical Assistant Telephone Station
Many clinics and hospitals have several Medical Assistants (MAs) sharing a single telephone. Usually it's preferable for each MA to have their own unique extension number and voice mail box. System configurations allow for the appearance of multiple extension numbers and voice mail indicators on a single telephone station.
Medical staff can freely move about the clinic, hospital or campus and still stay in touch with each other using IP Wireless Telephony. Antennas deployed throughout a medical facility provide seamless wireless coverage, allowing a medical worker to roam around and be able to take and place calls, answer overhead pages and access messages.
Automated Messaging Service
AMS reduces patient no-show’s and saves your administrative staff time by automatically placing reminder phone calls to your scheduled patients. They are informed of their upcoming appointment and asked to simply confirm by pressing a touch-tone key on their phone.
SMS Text Message Reminder Service
Reduce the number of no-show's, contacts will receive an SMS reminder prior to their upcoming appointment and be able to confirm, reschedule or have a conversation without ever picking up the phone.