Leveraging these powerful tools coupled with detailed reports that can be scheduled to run automatically take the headache and tediousness out of compiling data reports.

·         Route incoming calls, emails, web inquiries, chat, and fax to the first available representative in your contact center

·         Be alerted to high wait times and call queues

·         Engage cross-trained staff to assist when call volumes peak

·         Use marketing messages and music to enhance your brand to callers waiting in queue

·         Use statistical reports to plan staffing, forecast call volumes and build recognition programs

·         Record Calls for reviewing efficiencies and quality of service ensuring your customers are being handled in a

professional manner