Our Contact and Call Center platforms offer high productivity, efficient call handling and accountability using our customized management software. Save time by blending multiple communication formats and media types into a single interface for your staff, allowing guests to reach you the way that is most convenient for them. Benefit by utilizing intuitive dashboards, real time metrics, alerts and notifications as well as custom call thresholds.
Leveraging these powerful tools coupled with detailed reports that can be scheduled to run automatically take the headache and tediousness out of compiling data reports.
· Route incoming calls, emails, web inquiries, chat, and fax to the first available representative in your contact center
· Be alerted to high wait times and call queues
· Engage cross-trained staff to assist when call volumes peak
· Use marketing messages and music to enhance your brand to callers waiting in queue
· Use statistical reports to plan staffing, forecast call volumes and build recognition programs
· Record Calls for reviewing efficiencies and quality of service ensuring your customers are being handled in a