xima-chronicall-analytics

Xima Chronicall

All-purpose custom call reporting, call recording and real-time display software suite that is an invaluable tool for any business.  Chronicall reporting is useful for enhancing customer service by understanding your call activity, scheduling staffing and recording phone calls.

Learn more about Xima Chronicall >


call accounting-CASH-911 call alert

CASH+ Call Accounting

Efficient telephone cost recovery software for the hospitality industry. You can use CASH+ Call Accounting to cost guests' calls and then immediately post the charges to your Property Management System. If you do not use a PMS, our CASH+ Checkout feature allows you to preview your guests' calls before you check them out.

Features and benefits:

  • 911 Call Alert

  • Wake Up Call Report

  • Night Audit Report

  • Telephone System Data Collection Alerts

  • Built-In Checkout Feature

  • Multi-Rate Departmental Charges


calero-accountability

Calero VeraSMART

The Time-Saving Reporting Tool for Busy Telecom / UC Managers. It’s hard to focus on the bigger projects with the constant barrage of telecom reporting questions. Calero VeraSMART Wireline and Wireless Call Accounting software will help you combine, simplify and share landline, cellular and other business data so that you can quickly deal with inquiries about:

  • Employee productivity

  • HR/Legal call documentation

  • Security

  • Communications expenses

  • Chargeback and reimbursement

  • Trunk Optimization


call analyst-call reporting-quality monitoring

TriVium CallAnalyst

From small businesses to large multi-site enterprises, CallAnalyst is the right solution to meet any call tracking, management and reporting needs.

Features:

  • Call Reporting

    Extensive graphical and textual reporting of extension and trunk activity

    Captures various information including date/time, duration, Caller ID, dialed number, account codes, etc.

    Easy-to-use selection criteria for reporting

  • Quality Monitoring / Performance Management

    Analyzes how long it takes to answer phone calls by operator

    Compares time against acceptable target levels for the department or call center

  • Report access

    Web-based access

    Report automation delivered via email, print or FTP

  • CallAlert!

    Set up multiple alerts for various calling patterns (911, long-distance calls, after-hours calls, toll-free calls, etc.)

    Broadcast alerts via email, pager or screen pop

  • Call costing

    Flexible rate plans to precisely cost each call

    Recover costs and generate revenues

  • Automate Bill-Back

    Bill your customers back based on their phone usage (multi-tenant properties, assisted living facilities, etc.)

    Recover costs and generate revenues

  • Traffic Analysis and Capacity Management

    Know your trunk utilization levels based on the call history—helps you optimize your trunks.

    Forecast your trunk needs based on scientific models

    Ensure you are not paying for trunks that are not in use; ensure there are enough trunks to take all your customer calls

  • Marketing Campaign Tracking

    Track advertising and marketing campaigns with DID/DNIS Manager

    Associate advertised DID/DNIS to various campaign names to pull meaningful reports that help decision making easier.


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@Comm CommView

CommView is a simple-to-use Call Accounting, Department Call Productivity and Traffic Reporting solution for VoIP and Legacy PBX systems.  Included is a suite of professionally designed, ready-to-run reports.  CommView also provides Call Costing and integration to Hotel PMS systems.