Versatile Cloud Communications meet the voice and collaboration needs of today's fast-paced, growing companies. The ability to be tightly customized makes this an ideal solution that fits the individual requirements of a business.
Managed Voice Service (MVS) provides a full-featured, business communications system that is ideal for a business with a single site or an enterprise with hundreds of offices. The unparalleled flexibility of MVS allows a customer to use their choice of VoIP endpoints or supplement their existing premises infrastructure for a phased transition to the Cloud.
MVS connects over your solid, High Speed Internet connection. This saves money because monthly costs for dedicated, hard-wired phone lines can be eliminated. Redundant links can also be set up over secondary internet connections for added stability.
Features
- ACD—Call Distribution
- Address Book
- Auto Attendant with scheduling
- Busy Lamp Field
- Call Accounting, reporting, call trace and alerts
- Call Center
- Call Park
- Call Record
- Chat
- Conference Call
- Conference Bridge
- Dashboard with Presence, Click to Call
- e911
- Fax Delivery to Email
- Hot Desk
- Instant Messaging
- Mobile client for iPhone or Android
- Music on Hold
- Screen Pop
- SMS Text
- Softphone
- Video Call
- Voice Mail Delivery to Email
- Voice Paging
- Web-based Management Portal
Benefits
- Cost reductions by replacing expensive analog lines and PRIs
- Disaster recovery solution—perfect to supplement existing infrastructure
- Efficiency—time savings apps may be added to mobile phone or computer
- Simple administration—does not require a trained tech to make changes
- Simple setup and deployment—does not require complicated VPNs or PBX
- Versatile—use with present phone equipment, new equipment or a blend
Software Integrations
- Outlook
- Salesforce
- Sugar CRM
Hardware Integrations
- Compatible with SIP endpoints, including Grandstream, Polycom and Yealink
- Pre-engineered to integrate with Avaya, Cisco and NEC premises communication platforms
- Desktop client is compatible with Mac, Windows and most tablets
- Mobile client is compatible with iPhone and Android