As a single point of contact for communications we save hotels time and money, so hotel staff can focus on guest service and not the phone system or WiFi.
Your hotel is busy, with a constant flow of new challenges. Each day brings opportunities to satisfy and delight your guests. You need a communications partner who knows the hospitality industry and the complexities of running multiple departments. Enter The Maynard Group. We bring a deep understanding and appreciation of the demanding 24/7 communication requirements of all departments throughout a hotel, resort or lodging property. Our dedicated experts work with all departments in your organization, engaging them in the right solution to maximize communications technology to accomplish your goals, without getting in the way.
Browse our hospitality solutions, below, or call us to learn more about how we can help your property.
Phone Systems
We work with all departments and stakeholders at your property to design and implement a phone system to support the way that they operate most effectively. This ensures that guests can reach staff effortlessly and increases efficiencies for back-of-house communication and teamwork.
Cloud and PBX Phone Systems from world-class manufacturers
Feature-rich multi-line phones
Wireless handsets and mobile apps
Audio conference phones
Headsets
Integration with all major PMS providers
24/7 service and support
Reservations and Contact Center
Ensure high productivity, efficient call handling and accountability using our Contact Center management software. Save time by blending multiple communication formats and media types into a single interface for your staff, allowing guests to reach you the way that is most convenient for them.
Route incoming calls, emails, web inquiries, chat, and fax to the first available representative in your contact center
Be alerted to high wait times and call queues
Engage cross-trained staff to assist when call volumes peak
Use marketing messages and music to enhance your brand to callers waiting in queue
Use statistical reports to plan staffing, forecast call volumes and build recognition programs
Operator and Front Desk
Realize a new level of efficiency and guest service using our powerful communications management software. Centrally and logically manage phone calls, department work flows requests, staff interaction and radio communications.
Incoming calls and Dial 0 calls distributed to operators in the order received, with guest name or Caller ID
Overflow call handling to front desk for busy times or when the operator is not available
911 notification provides the operator and front desk instant information on the room or location where a 911 call originated
Phones may be linked to radios for a single interface to property-wide communication with security and catering
Initiate and track work flows from the computer, such as housekeeping requests, room service, valet
Guest Room Phones
We are your one source for a wide variety of economical guest room telephones from all major manufacturers. We handle the pre-configuration, programming, branding, and labeling to save you time.
Desk phones, cordless phones and public area phones
Optional integrated charging adapters for guest cell phone or tablet
Optional integrated clock and radio
Labeling with property logo and dialing instructions
Products from Teledex, TeleMatrix, Scitec, VTech
Guest WiFi and High Speed Internet Access
Hotel guests and conference planners expect dependable, speedy WiFi and Internet. Our team will assess your property and design a WiFi system with ample coverage and robust, High Speed Internet connectivity.
WiFi solutions include:
Expert analysis and system design
Coordination with Internet providers
Highest quality hardware
Bandwidth management software
Link to PMS for guest name validation and billing
Branding and revenue opportunities
Installation and setup
24/7 support, maintenance and repair
24/7 guest support hotline plans