Managed Voice Service (MVS) provides a full-featured, business communications system that is ideal for a business with a single site or an enterprise with hundreds of offices.  The unparalleled flexibility of MVS allows a customer to use their choice of VoIP endpoints or supplement their existing premises infrastructure for a phased transition to the Cloud.

MVS connects over your solid, High Speed Internet connection.  This saves money because monthly costs for dedicated, hard-wired phone lines can be eliminated.  Redundant links can also be set up over secondary internet connections for added stability.


Features

  • ACD—Call Distribution

  • Address Book

  • Auto Attendant with scheduling

  • Busy Lamp Field

  • Call Accounting, reporting, call trace and alerts

  • Call Center

  • Call Park

  • Call Record

  • Chat

  • Conference Call

  • Conference Bridge

  • Dashboard with Presence, Click to Call

  • e911

  • Fax Delivery to Email

  • Hot Desk

  • Instant Messaging

  • Mobile client for iPhone or Android

  • Music on Hold

  • Screen Pop

  • SMS Text

  • Softphone

  • Video Call

  • Voice Mail Delivery to Email

  • Voice Paging

  • Web-based Management Portal


Benefits

  • Cost reductions by replacing expensive analog lines and PRIs

  • Disaster recovery solution—perfect to supplement existing infrastructure

  • Efficiency—time savings apps may be added to mobile phone or computer

  • Simple administration—does not require a trained tech to make changes

  • Simple setup and deployment—does not require complicated VPNs or PBX

  • Versatile—use with present phone equipment, new equipment or a blend

Software Integrations

  • Outlook

  • Salesforce

  • Sugar CRM

Hardware Integrations

  • Compatible with SIP endpoints, including Grandstream, Polycom and Yealink

  • Pre-engineered to integrate with Avaya, Cisco and NEC premises communication platforms

  • Desktop client is compatible with Mac, Windows and most tablets

  • Mobile client is compatible with iPhone and Android