Your hotel is busy, with a constant flow of new challenges.  Each day brings opportunities to satisfy and delight your guests.  You need a communications partner who knows the hospitality industry and the complexities of running multiple departments.  Enter The Maynard Group.  We bring a deep understanding and appreciation of the demanding 24/7 communication requirements of all departments throughout a hotel, resort or lodging property.  Our dedicated experts work with all departments in your organization, engaging them in the right solution to maximize communications technology to accomplish your goals, without getting in the way. 

Browse our hospitality solutions, below, or call us to learn more about how we can help your property.


iStock-469311896.jpg

Phone Systems

We work with all departments and stakeholders at your property to design and implement a phone system to support the way are that they operate most effectively.  This ensures that guests can reach staff effortlessly and increases efficiencies for back-of-house communication and teamwork.

  • Cloud and PBX Phone Systems from world-class manufacturers
  • Feature-rich multi-line phones
  • Wireless handsets and mobile apps
  • Audio conference phones
  • Headsets
  • Integration with all major PMS providers
  • 24/7 Service and Support
     

iStock-506122196.jpg

Reservations and Contact Center

Ensure high productivity, efficient call handling and accountability using our Contact Center Management Software.   Save time by blending multiple communication formats and media types into a single interface for your staff, allowing guests to reach you the way that is most convenient for them.

  • Route incoming calls, emails, web inquiries, chat, and fax to the first available representative in your contact center
  • Be alerted to high wait times and call queues
  • Engage cross-trained staff to assist when call volumes peak
  • Use marketing messages and music to enhance your brand to callers waiting in queue
  • Use statistical reports to plan staffing, forecast call volumes and build recognition programs
     

iStock-506122196.jpg

Operator and Front Desk

Realize a new level of efficiency and guest service using our powerful communications management software.  Centrally and logically manage phone calls, department work flows requests, staff interaction and radio communications.

  • Incoming calls and Dial 0 calls distributed to operators in the order received, with guest name or Caller ID
  • Overflow call handling to front desk for busy times or when the operator is not available
  • 911 Notification provides the operator and front desk instant information on the room or location where a 911 call originated
  • Phones may be linked to radios for a single interface to property-wide communication with security and catering
  • Initiate and track work flows from the computer, such as housekeeping requests, room service, valet

Guest Room Phones

We are your one source for a wide variety of economical guest room telephones from all major manufacturers.  We handle the pre-configuration, programming, branding, and labeling to save you time.

  • Desk phones, cordless phones and public area phones
  • Optional integrated charging adapters for guest cell phone or tablet
  • Optional integrated clock and radio
  • Labeling with property logo and dialing instructions
  • Products from Teledex, TeleMatrix, Scitec, VTech

iStock-513294563.jpg

Guest WiFi and High Speed Internet Access

Hotel guests and conference planners expect dependable, speedy WiFi and Internet.  Our team will assess your property and design a WiFi system with ample coverage and robust, High Speed Internet connectivity.

WiFi solutions include:

  • Expert analysis and system design
  • Coordination with Internet providers
  • Highest quality hardware
  • Bandwidth management software
  • Link to PMS for guest name validation and billing
  • Branding and revenue opportunities
  • Installation and setup
  • 24/7 support, maintenance and repair
  • 24/7 guest support hotline plans