Managed Voice Service MVS provides a full-featured, business communications system that is ideal for a business with a single site to an enterprise with hundreds of offices.  The unparalleled flexibility of MVS allows a customer to use their choice of VoIP end-points or supplement their existing premise infrastructure for a phases transition to the Cloud.

MVS connects over your solid, High Speed Internet connection.  This saves money because monthly costs for dedicated, hard-wired phone lines can be eliminated.  Redundant links can also be setup over secondary internet connections for added stability.
 

Features

  • ACD – Call Distribution
  • Address Book
  • Auto Attendant with scheduling
  • Busy Lamp Field
  • Call Accounting, reporting, call trace and alerts
  • Call Center
  • Call Park
  • Call Record
  • Chat
  • Conference Call
  • Conference Bridge
  • Dashboard with Presence, Click to Call
  • e911
  • Fax Delivery to Email
  • Hot Desk
  • Instant Messaging
  • Mobile client for iPhone or Android
  • Music on Hold
  • Screen Pop
  • SMS Text
  • Softphone
  • Video Call
  • Voice Mail Delivery to Email
  • Voice Paging
  • Web-based Management Portal


Benefits

  • Cost reductions by replacing expensive analog lines and PRIs
  • Disaster recovery solution – perfect to supplement existing infrastructure,
  • Efficiency – time savings apps may be added to mobile phone or computer.
  • Simple administration – does not require a trained tech to make changes.
  • Simple setup and deployment - does not require complicated VPNs or PBX.
  • Versatile – use with present phone equipment, new equipment or a blend.
     

Software Integrations

  • Outlook
  • SalesForce
  • Sugar CRM

 

Hardware Integrations

  • Compatible with SIP endpoints, including Grandstream, Polycom and YeaLink.
  • Pre-engineered to integrate with Avaya, Cisco and NEC premise communication platforms.
  • Desktop is compatible with MAC, PC and most tablets.
  • Mobile client is compatible with iPhone and Android.