Managed Voice Service (MVS) provides a full-featured, business communications system that is ideal for a business with a single site or an enterprise with hundreds of offices.  The unparalleled flexibility of MVS allows a customer to use their choice of VoIP endpoints or supplement their existing premises infrastructure for a phased transition to the Cloud.

MVS connects over your solid, High Speed Internet connection.  This saves money because monthly costs for dedicated, hard-wired phone lines can be eliminated.  Redundant links can also be set up over secondary internet connections for added stability.
 

Features

  • ACD—Call Distribution
  • Address Book
  • Auto Attendant with scheduling
  • Busy Lamp Field
  • Call Accounting, reporting, call trace and alerts
  • Call Center
  • Call Park
  • Call Record
  • Chat
  • Conference Call
  • Conference Bridge
  • Dashboard with Presence, Click to Call
  • e911
  • Fax Delivery to Email
  • Hot Desk
  • Instant Messaging
  • Mobile client for iPhone or Android
  • Music on Hold
  • Screen Pop
  • SMS Text
  • Softphone
  • Video Call
  • Voice Mail Delivery to Email
  • Voice Paging
  • Web-based Management Portal


Benefits

  • Cost reductions by replacing expensive analog lines and PRIs
  • Disaster recovery solution—perfect to supplement existing infrastructure
  • Efficiency—time savings apps may be added to mobile phone or computer
  • Simple administration—does not require a trained tech to make changes
  • Simple setup and deployment—does not require complicated VPNs or PBX
  • Versatile—use with present phone equipment, new equipment or a blend
     

Software Integrations

  • Outlook
  • Salesforce
  • Sugar CRM
     

Hardware Integrations

  • Compatible with SIP endpoints, including Grandstream, Polycom and Yealink
  • Pre-engineered to integrate with Avaya, Cisco and NEC premises communication platforms
  • Desktop client is compatible with Mac, Windows and most tablets
  • Mobile client is compatible with iPhone and Android