All-purpose custom call reporting, call recording and real-time display software suite that is an invaluable tool for any business. Chronicall reporting is useful for enhancing customer service by understanding your call activity, scheduling staffing and recording phone calls.
Popular features include:
Historical Reports show you detailed information about each call. You can also run summary reports for a more general view of a department or group, or perhaps you wish to report overtime using one of the many time interval reports. We have separated our reports into filters so you can find the report that best fits your needs quickly. Report filters include:
- Agent / Extension Reports
- Group Reports
- External Number / Caller ID Reports
- Call Direction
- Call Costing
- Time Interval
Realtime Statistics allow you to effectively manage your agents and staff in Realtime. With Chronicall Realtime you are given three supervisor displays: Agent Timeline, Group Timeline and Realtime Stats, also known as wallboards. As soon as a call comes in or an agent's status changes, Chronicall incorporates the new data into the unique Agent Timeline, Group Timeline, and Realtime wallboards. This module also allows you to track specific feature events like Agent DND/AUX/Realtime time, Group Login and Logout Time, and Idle time. This information is tracked and then recorded to the database which allows you to report historically on the agent’s performance.
Call Recording allows managers to improve employee performance without changing any business processes. By having this information integrated within Chronicall’s Cradle to Grave Application you are provided all the information you will need in order to evaluate your employee’s performance.
Dashboards generate helpful pop-up windows for the agent whenever they make or receive calls. These pop-up notifications provide information about the caller like who’s calling, where they are calling from, and allow for tagging of account codes / job codes / disposition codes. This helps management determine more information about the call. Chronicall Dashboard also provides an API to pop third party web-based CRM’s.
CASH+ Call Accounting
Efficient telephone cost recovery software for the hospitality industry. You can use CASH+ Call Accounting to cost guest's calls and then immediately post the charges to your Property Management System. If you do not use a PMS, our CASH+ Checkout feature allows you to preview your guest's calls before you check them out.
Features and Benefits
- 911 Call Alert
- Wake Up Call Report
- Night Audit Report
- Telephone System Data Collection Alerts
- Built-In Checkout Feature
- Multi-Rate Departmental Charges
The Time-Saving Reporting Tool for Busy Telecom / UC Managers. It’s hard to focus on the bigger projects with the constant barrage of telecom reporting questions. CAlero VeraSMART Wireline and Wireless Call Accounting software will help you combine, simplify and share landline, cellular, and other business data so that you can quickly deal with inquiries about:
- Employee productivity
- HR/Legal call documentation
- SecurityCommunications expenses
- Chargeback & reimbursement
TriVium Call Analyst
From small businesses to large multi-site enterprises, CallAnalyst is the right solution to meet any call tracking, management and reporting needs.
- Call Reporting
Extensive graphical & textual reporting of extension and trunk activity
Captures various information including date/time, duration, caller id, dialed number, account codes etc.Easy-to-use selection criteria for reporting
- Quality Monitoring/Performance Management
Analyzes how long it takes to answer phone calls by operator
Compares time against acceptable target levels for the department or call center
- Report access
Report automation delivered via email, print or FTP
Setup multiple alerts for various calling patterns (I.e., 9-1-1, long distance calls, after-hours calls, toll-free calls etc.)
Broadcast alerts via email, pager or screen pop
- Call costing
Flexible rate plans to precisely cost each call
Recover costs and generate revenues
- Automate Bill-Back
Bill your customers back based on their phone usage (example: multi-tenant properties, assisted living facilities etc.)
Recover costs and generate revenues
- Traffic Analysis & Capacity Management
Know you trunk utilization levels based on the call history - helps you optimize your trunks.Forecast your trunk needs based on scientific models
Ensure you are not you are not paying for trunks that are not in use; ensure there are enough trunks to take all your customer calls
- Marketing Campaign Tracking
Track advertising and marketing campaigns with DID/DNIS
ManagerAssociate advertised DID/DNIS to various campaign names to pull meaningful reports that help decision making easier.
CommView is an simple to use Call Accounting, Department Call Productivity and Traffic reporting solution for VoIP and Legacy PBX systems. Included is a suite of professionally designed, ready to run reports. CommView also provide call Costing and integration to Hotel PMS systems.