The Maynard Group specializes in customized contact center applications. Our telecommunications experts are ready to tackle any project and help your organization become more productive by intelligently managing incoming phone calls, emails and faxes. We offer a selection of server-based contact center products that allow us to integrate your existing database systems together with a single unified interface. This allows for effective prioritization of any type of electronic contact based upon agent availability and skill set. Reporting software will allow your company to generate valuable reports that help track employee productivity, peak periods and response to advertising.

Applications include:
:: Queuing of phone calls
:: Queuing of emails
:: Queuing of faxes
:: Live chat
:: Screen Pop
:: Automatic call back
:: Automated attendant
:: Multi-site contact center networking
:: Statistical reporting
:: Wall boards
:: Virtual wall board
:: Remote agent over IP
:: Silent monitoring
:: Supervisory queues